Walgreens at 527 E West Highway 190, Copperas Cove

Reviews

• Alissa Clark

  Jul 02, 2018
  ★ ☆ ☆ ☆ ☆
  Needed baby passport photo. Megan was called over to assist. Megan approached us with a very emo "I hate my life" approach. When we told her what we needed she sighed heavily as if she was annoyed. She asked us if WE brought a white sheet for our baby to lay on for the picture. We told her no that we called in advance and we're told they were equipped for baby photos. So she pulled out garbage bags and insisted that's how it's done. So she set the garbage bags behind our baby on the car seat. I asked her about the wrinkles of the bag and she said she could lighten the picture so they won't show. She had to crop the baby's head and whiten around it. It was so obvious the photo had been cropped. She insisted that's how it's done. We immediately called the passport office and they said they reject edited photos. I went back inside and asked for a refund. Megan laughed under her breath with out an apology and refunded the money. Megan needs a good lesson in customer service and professional appearance.

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